UMBO - The Future of Smart Homes

Return Policy

Your experience is our top priority. If you're unsatisfied with your purchase, for any reason, you may return Umbo within thirty (30) days after your order's date of delivery for a refund or exchange. For all returns accepted by Umbo, you will receive a refund based on your original form of payment. PLease note, Umbo will only accept returns on products purchased directly from Umbo, Inc. (www.umbo.us), unless otherwise stated. ), unless otherwise stated.

Return Process

Return and exchange claims must be filed within thirty (30) days of delivery and include a Return Authorization (RA) which is obtained from Umbo Support. To request an RA, simply email support@umbo.us your proof of purchase with the subject line "Return Authorization".

If your Return Authorization is approved, Umbo will provide you a prepaid shipping label for the purpose of returning the Umbo, provided your shipping address is located within the Continental United States (excluding Alaska, Hawaii and U.S. Territories and Outlying Areas). If you are located outside of the Continental United States, you are responsible for returning the product to Umbo, as well any associated costs.

RAs are valid for fifteen (15) days from the date they're issued by Umbo Support. All products returned past fifteen (15) days from date the RA is issued may be returned to you at your expense. Notification to the email you provided will be sent if your return is not accepted. Any product returned to Umbo without a Return Authorization will be returned to you at your expense. We will do our absolute best to make sure you are aware of these policies and send reminders accordingly.

Return Eligibility

To be eligible for a return, your item must be in the same physical condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.

Please retain all packaging when you receive your Umbo in the unlikely event that a return or exchange is processed as returns must include the original box and all included accessories such as cable clips, mounts, and power cable. We'll inspect all returned merchandise and issue a refund or exchange once inspection is complete. Should anything be missing from your return or exchange you may be charged accordingly.

Umbo reserves the right to deny refunds for a returned item that does not comply with this policy.

Warranty Policy

If your Umbo stops working outside of the thirty (30) day return period, you may be eligible under Warranty. Warranty claims must be filed within 365 days of delivery and include a Warranty Authorization (WA) which is obtained from Umbo Support. To request a WA, simply email support@umbo.us your proof of purchase with the subject line "Warranty Authorization".

Contact Us

If you need any assistance or have questions about our Return Policy, you can contact us by emailing us at: support@umbo.us